The Herculean Effort to Stop Ignoring Customers
via The Buzz Bin by Geoff Livingston on 6/30/09
Note: this is somewhat of a guest post by Geoff Livingston. I saved it to my Posterous page with the intent of bookmarking it; evidently, it resulted in a posting to my blog here. Full credit goes to Geoff.
If social is but a channel, then the real issue for companies lies in embracing feedback from their most important stakeholders: Their customers.
That was the focus of the Forrester Customer Experience Forum last week in New York City (photos here).
Organizations struggle with corporate barriers to moving towards their customers. Controlling the experience has long been the domain of various departments from product marketing to customer service. Giving stakeholders a voice in that process — via phones, email, mail, participation and yes, social media — has been the antithesis of many corporate cultures for decades. Yet according to Forrester, by failing to embrace their customers and bulwarking their experience, compa/> [...]
Thu Nov 12, 2009 14:05 pm
OneRiot Launches New API for Real-Time Search and Introduces Twitter-Style Ads
Over 97% of all searches on real-time search engine and infrastructure provider OneRiot are now driven by the company's partners who use OneRiot's API to serve real-time search results. Today, OneRiot is announcing the next version of its API, which - among other things - gives content owners the ability to create real-time search engines for their domains and sites. The new API will also allow developers to integrate OneRiot's real-time ads with the search results. OneRiot is also introducing a new ad format for Twitter apps. These ads are limited to 140 characters and include shortened URLs.
Sponsor

The first site to use OneRiot's new domain search is the Guardian. The newspaper's new "Zeitgeist" tool - which gives readers a visual overview of trending topics and articles from the Guardian - is powered by the new version of the OneRiot API.
Twitter-Style Ads and Vertical Searches
In addition to this update, OneRiot now also offers developers new tools to filter search results for vertical searches such as news, videos and images, as well as for niche searches that only return results about topics like gadgets, politics and music.
Given that virtually all of OneRiot's growth and traffic dependents on keeping its partners happy, these upd/> [...]
Thu Feb 18, 2010 09:30 am
PandaLabs Detects 25 Million New Malware Strains
The past year set a new record for malware creation with 25 million new strains, according to a new report by PandaLabs.
The latest surge of activity included new examples of banker Trojans, which accounted for 66 percent of all new samples, as well as a number of fake antivirus programs.
During 2009, spam was also highly active, accounting for 92 percent of all email traffic. The tactics used to dupe potential victims into opening these spam emails have focused on exploiting current events and dramatic news stories.
In terms of malware distribution channels, social networks, including Facebook, Twitter, YouTube and Digg, as well as SEO attacks that directed users to malware-laden websites, were favored by cybercriminals in 2009.
Countries generating the most malware included Taiwan, followed by Russia, Poland, Turkey, Columbia, Argentina and Spain. Countries with the fewest infections include Portugal and Sweden.
PandaLabs predicts the amount of malware in circulation will continue to grow during 2010. Windows 7 will attract the interest of hackers when it comes to designing new malware and attacks on Apple computers will increase.
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> Stealth Phishing Attack Looks Like Internal Email
> S/> [...]
Tue Jan 05, 2010 08:40 am